Your cloud operations, with clear responsibility
We handle the agreed day-to-day operation of your cloud: monitoring, incident triage, patching, backups, restore tests and monthly health and cost reviews. Know which systems we manage and which work stays with your team.
From $3,000/month with a 12-month commitment, billed monthly; standard onboarding included. Rolling: from $3,600/month plus $2,500 standard setup. Cloud consumption and paid tools are extra.
The work we take on
A named operating scope, with clear owners and boundaries
- Agreed systems and responsibilities listed upfront
- 24/7 automated monitoring
- Critical human response and start of triage within one hour, 24/7
- Patching, backups and agreed restore tests
- Monthly health and cost reviews
- Your cloud accounts and data stay under your control
What the starting scope covers
Review the estate before choosing a management fee.
A named existing environment
One cloud provider and primary region, with up to five named server or managed-database services across production and staging, after operating and complexity review.
Relevant dependencies stay visible
We identify systems, dependencies and owners rather than remove redundancy to fit a count. Larger estates, additional regions and different operating requirements receive an upfront quote.
The operations work we own
An agreed operating scope, with maintenance, recovery checks and recurring reviews.
Monitoring
Watch the systems named in your agreement.
- Automated monitoring 24/7
- Agreed alert thresholds and owners
- PagerDuty and other agreed integrations
Incident triage
A clear response path for covered operational incidents.
- Initial human response and start of triage
- Escalation to the appropriate system or application owner
- Agreed incident communication and follow-up
Maintenance
Keep agreed patching and basic security work from falling behind.
- Named systems and supported versions
- Agreed maintenance windows and change procedures
- Major rebuilds and migrations quoted separately
Backups and restore tests
Agree what is protected and how recovery will be checked.
- Named backup workloads and retention
- Agreed restore tests and findings
- Recovery objectives matched to the actual design
Health and cost reviews
Review what needs attention before choosing the next work.
- Monthly system health and cost review
- Agreed routine improvements
- Priorities and separately scoped larger work
Operating documentation
Keep responsibilities and handover information accessible.
- Relevant configuration and runbooks
- Access and recovery arrangements
- Recorded owners, dependencies and escalation
Management fees and setup
USD before tax. Starting rates apply to the reviewed standard scope.
12-month commitment
From $3,000 per month, billed monthly
Standard onboarding included. Cloud and paid tools extra.
- Agreed existing operating scope
- Monitoring, incidents, maintenance and backups
- Monthly health and cost review
Rolling monthly
From $3,600 per month
$2,500 standard setup. First month with setup: $6,100 before extras.
- Same agreed operating responsibilities
- Clear support and change arrangements
- Setup and recurring fees shown separately
- Cloud consumption and agreed paid tools are extra. Actual payment and activation dates are stated in your agreement.
- Standard annual onboarding covers the agreed existing estate. Major rebuilds, migrations and application work are separate.
- Covered cloud operations are already included in Managed DevOps; do not buy them twice for the same estate.
Support with clear expectations
Critical incidents: one hour, 24/7
Initial human response and start of triage within one hour, 24/7, for critical incidents affecting covered managed systems.
Essential work is blocked without a reasonable workaround, or there is suspected active account compromise or ongoing data loss affecting a covered system.
Routine requests: four business hours
Routine initial human response within four business hours, Monday–Friday, 9am–5pm Eastern, excluding US federal holidays. The routine clock runs during those hours.
Use your agreed support channel for planned changes, onboarding and problems with a workable alternative.
Customers use a dedicated emergency number or an agreed alerting integration. PagerDuty and other agreed integrations are supported; routing and escalation are configured during onboarding.
The critical-response clock starts when an emergency report reaches the designated channel or a qualifying alert reaches our incident system, whichever is earlier. Acknowledgement does not start it, and escalation does not reset it.
Response is not a guaranteed resolution time. Critical coverage applies to named managed email, cloud and DevOps systems. Security programme support, dedicated SOC, detection and forensics have their own agreed scope.
Your accounts, access and recovery arrangements
Keep control of your cloud
You retain control of accounts and data. We use scoped access and document relevant configurations, runbooks and owners. Exit timing, assistance fees and third-party restrictions are agreed upfront.
Recovery matched to the design
We agree backup coverage, retention, restore tests and recovery objectives for your systems. Point-in-time recovery, cross-region replication and special recovery targets depend on the architecture and separately agreed services.
What needs separate scope
Cloud and software charges
You keep your provider accounts and pay cloud consumption and agreed paid tools separately.
Major projects and application work
Migrations, major rebuilds, application features, code defects and software-release management are separate responsibilities or projects.
Specialist security and office IT
Dedicated SOC, forensics, devices, printers, office networks and on-site work require their own scope and confirmed capability.
A project or a different operating scope?
Cloud Bill Sprint
$5,000 one-time for cost review, three agreed changes, alerts and a later billing follow-up.
Learn moreManaged DevOps
Cloud operations plus agreed software-delivery and platform responsibilities, in one engagement.
Learn moreCloud migration
A separate project with named systems, cutover, acceptance and handover.
Learn moreDisaster recovery
Scope specialized recovery design and testing beyond the agreed routine backups.
Learn moreManaged Cloud Operations questions
What does the starting scope cover?
An existing supported estate with one provider and primary region, up to five named server or managed-database services across production and staging, after review. Relevant dependencies and owners are identified; we do not remove redundancy or ignore dependencies to fit a count. Larger or different estates receive an upfront quote.
Does the management fee include our cloud bill?
No. Cloud consumption and agreed paid tools are separate costs. The monthly fee covers the management work in your agreement, with no universal savings or uptime guarantee.
Are migrations or application changes included?
Major migrations, rebuilds, application development and software-release management need separate scope. Standard annual onboarding prepares us to operate the agreed existing estate; it is not an unlimited rebuild allowance.
How is Managed DevOps different?
Managed DevOps adds the agreed pipelines, rollback, infrastructure-as-code and platform maintenance for a software product and includes covered cloud operations. You do not buy a second cloud subscription for the same covered estate.
Do you guarantee zero downtime or a fixed restore time?
No. Availability and recovery depend on the architecture, provider, incident and agreed operating design. Backup retention, restore tests and any specialized recovery objectives are defined for your environment.
How does onboarding work?
We inventory systems and owners, review known risks, agree responsibilities and access, configure monitoring and support routes, and confirm backup/change arrangements. The proposal sets handover, service activation and fees before commitment; dates depend on your actual environment.
Free 30-minute call
Put a Name Against Your Cloud Work
On a free 30-minute call, discuss your estate, the responsibilities you want to hand over and what the total costs include.
No commitment. Video call or phone, whichever you prefer. Run by senior engineers, serving clients since 2014.
What you leave the call with
- What we'd take over, and what stays yours
- What the total monthly cost includes
- A fixed monthly price for your setup
Prefer it in writing? Request a written review
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