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About PlatOps
4 questions
PlatOps gives small and mid-sized businesses an entire cloud, DevOps, and security team without the headcount — managed infrastructure and security, 24/7, for 50–70% less than hiring in-house (BLS salary medians against our published prices). Compliance (HIPAA, SOC 2, GDPR) is built in, not bolted on.
We work primarily with SMBs (10-500 employees) in regulated industries like healthcare, finance, legal, manufacturing, retail, education, government, and non-profit sectors. Our clients typically have cloud infrastructure but lack the internal DevOps or security expertise to manage it properly.
Three things differentiate us: 1) A whole team, not a contractor-an entire cloud, DevOps, and security team for 50-70% less than hiring in-house, with no hiring, onboarding, or turnover. 2) Senior engineers only-no junior contractors or offshore teams, with ex-Cisco, Google, and U.S. federal IT backgrounds. 3) Compliance and outcomes built in-security and audit-ready compliance are part of every engagement, and we measure success by business outcomes, not hours billed.
We serve 11 industries including Healthcare (HIPAA), Finance (SOC 2, PCI-DSS), Legal (confidentiality), SaaS & Technology, Manufacturing (OT/IT), Retail & E-commerce, Education (FERPA), Government (FedRAMP), Non-Profit, Insurance, and SMBs without IT staff.
Getting Started
6 questions
Most engagements start within 1-2 weeks of signing. For urgent security issues, we can begin within 48-72 hours. The process: sign agreement → kickoff call → access provisioning → work begins. We prioritize quick time-to-value while ensuring proper security protocols.
Week 1: Kickoff call, access provisioning, initial discovery. Week 2-3: Deep-dive assessment, documentation review, environment mapping. Week 4: Findings presentation, roadmap creation, priority alignment. For managed services, you'll have 24/7 coverage by end of Week 2. We assign a dedicated team lead who stays with you throughout.
Timeline varies by scope: Security assessments (2-4 weeks), DMARC implementation (4-8 weeks to p=reject), Zero Trust rollout (8-12 weeks), SOC 2 readiness (12-16 weeks), Cloud migration (8-16 weeks depending on complexity), Full managed services onboarding (2-4 weeks). We provide detailed timelines during scoping.
Minimal upfront work: 1) Signed agreement and NDA, 2) Access credentials (we guide you through secure provisioning), 3) 2-hour kickoff call with key stakeholders, 4) Any existing documentation (optional but helpful). We don't require extensive prep work-discovery is part of our process.
Quick wins within Week 1: Initial security vulnerabilities identified, monitoring dashboards live. Week 2-4: First remediation complete, processes documented. Month 2-3: Measurable improvements in security posture, cost reduction visible. We track KPIs from day one and report progress weekly.
Life happens. We offer flexible scheduling-pause projects for up to 30 days with no penalty. For longer delays, we'll document current state, secure handoff notes, and resume seamlessly when ready. Managed services can scale down temporarily during transitions. Communication is key-just let us know.
Security Services
5 questions
Zero Trust is a security model that verifies every user, device, and connection before granting access-'never trust, always verify.' If you have remote workers, cloud infrastructure, or compliance requirements, Zero Trust can reduce your attack surface by 80% and help meet SOC 2, HIPAA, and other frameworks.
We have deep expertise in SOC 2 Type I & II, ISO 27001, HIPAA, PCI-DSS, GDPR, FERPA, and FedRAMP. We help organizations achieve certification 50% faster and reduce audit preparation time by 80% through automated evidence collection and continuous compliance monitoring.
Our security assessments include penetration testing, vulnerability assessments, security architecture review, compliance gap analysis, and risk assessment. We deliver initial reports within 48 hours and provide 30 days of remediation support. Each engagement is designed to leave you audit-ready, with prioritized remediation guidance mapped to your compliance framework.
Our 24/7 managed security includes security monitoring, incident detection and response, vulnerability management, threat intelligence from 10+ feeds, security reporting and metrics, and compliance monitoring. Average incident response time is under 4 hours with 99.9% uptime SLA.
We implement comprehensive email security including DMARC enforcement (mail forged from your exact domain is rejected), AI-powered threat detection that filters phishing before it reaches inboxes, phishing simulation training, executive protection, and Data Loss Prevention (DLP). This typically improves employee security awareness by 70%.
Cloud Services
5 questions
We're cloud-agnostic with deep expertise in AWS, Azure, and GCP. We recommend the right platform for your needs rather than pushing you toward a particular vendor. Our architects hold certifications across all three major cloud providers.
We provide end-to-end migration services including assessment, dependency mapping, data migration strategy, cutover planning, and post-migration optimization. Every migration is designed for data integrity and minimal downtime, with rehearsed cutovers and rollback plans.
Yes! Our Cloud Cost Optimization service typically reduces cloud spend by 20–30% through right-sizing, reserved instance strategy, spot instance automation, and idle resource cleanup. We've saved clients over $2M in cloud costs to date, with first savings visible within 7 days.
Managed Cloud includes 24/7 monitoring, patch management, backup and recovery, performance optimization, cost management, and incident response. We provide uptime SLAs of 99.9% (up to 99.99% on Enterprise), under 15-minute incident response, and monthly optimization reviews.
Yes, we design and implement DR solutions with multi-region architecture, automated failover, and tested recovery procedures. We help clients achieve RTO under 1 hour and RPO under 5 minutes with quarterly DR testing and documented, rehearsed recovery runbooks.
DevOps Services
5 questions
We're tool-agnostic and work with GitHub Actions, GitLab CI, Jenkins, CircleCI, Azure DevOps, and others. We design pipelines that include automated testing, security scanning (SAST, DAST), and deployment automation. Our pipelines achieve 99.9% success rate and 10x deployment frequency improvement.
Yes, we design, deploy, and manage production-grade Kubernetes clusters. Services include cluster design, workload migration, security hardening, GitOps implementation, and multi-cluster management. Our clusters are engineered for high availability and efficient resource utilization.
Platform Engineering builds internal developer platforms (IDPs) that give your teams self-service infrastructure and golden paths. If you have growing engineering teams, microservices, or want to reduce ticket volume by 70%, platform engineering can help with 10x faster developer onboarding.
Yes, we implement Site Reliability Engineering practices including SLO/SLI definition, error budget management, incident response procedures, on-call rotation setup, and blameless postmortems. This typically results in 60% incident reduction and 4x faster resolution.
Yes, our Managed Databases service covers PostgreSQL, MySQL, MongoDB, Redis, and Elasticsearch. We handle provisioning, backups (automated with point-in-time recovery), high availability, performance tuning, and security hardening. We design for high availability and data durability, with automated point-in-time recovery.
Email & DNS Security
5 questions
DMARC (Domain-based Message Authentication) prevents email spoofing by verifying that emails actually come from your domain. Without DMARC at p=reject, attackers can send emails that appear to come from your domain. We implement DMARC with 100% enforcement in 4-8 weeks, improving deliverability by 20%.
BIMI (Brand Indicators for Message Identification) displays your verified logo in recipient inboxes (Gmail, Yahoo, Apple Mail). It increases email open rates by 10%+, strengthens brand recognition, and proves email authenticity. We provide free BIMI CDN hosting and help with VMC certificate acquisition.
Our Managed Email Security includes Data Loss Prevention (DLP) that scans outbound emails for sensitive data like credit card numbers, SSNs, and confidential documents. Combined with email encryption and compliance archiving, it is designed to block email-borne threats and prevent unauthorized data exfiltration.
Yes, we provide automated backup for Google Workspace and Microsoft 365 with immutable archives, point-in-time recovery, eDiscovery search, and compliance retention policies (7+ years). This protects against accidental deletion, ransomware, and meets legal hold requirements.
MTA-STS enforces TLS encryption for inbound email, preventing downgrade attacks where attackers intercept unencrypted email. If you handle sensitive data (healthcare, legal, finance), MTA-STS is essential. We provide free MTA-STS policy file hosting and TLS reporting.
Observability
4 questions
We're tool-agnostic and work with Datadog, New Relic, Grafana, Prometheus, CloudWatch, Azure Monitor, and others. We design observability stacks that provide metrics, logs, traces, and intelligent alerting with 90% alert noise reduction.
We implement AIOps for intelligent alert correlation, anomaly detection, and automated remediation. This reduces alert noise by 90%, identifies root causes 5x faster, and predicts 70% of issues before they impact users.
We implement incident response procedures, on-call management, escalation policies, communication templates, and blameless postmortem processes. This reduces MTTR by 70%, improves resolution speed by 4x, and reduces recurring incidents by 50%.
Yes, our Log Management service includes centralized aggregation, real-time streaming, powerful search (under 3-second latency), analytics and visualization, and compliance retention policies. We help clients reduce storage costs by 60% while maintaining 7+ years of compliance retention.
Automation
3 questions
We work with Terraform, Pulumi, CloudFormation, and Ansible. We implement 100% IaC coverage with reusable modules, drift detection, policy enforcement, and CI/CD integration. This enables 10x faster provisioning with zero configuration drift.
ChatOps brings operations into Slack or Teams-execute deployments, run diagnostics, and respond to incidents from chat. This reduces response time by 50%, eliminates 80% of context switching, and provides complete audit trail. We build custom bots with approval workflows.
Yes, our Process Automation service automates provisioning, deployments, maintenance, and reporting. We build self-service portals, scheduled maintenance, and integration automation. Clients typically save 40+ hours per month and achieve 80% toil reduction.
Pricing & Engagement
9 questions
Pricing depends on scope and engagement model. Assessments start at $5,000. Project-based work is priced by scope. Managed services are monthly retainers based on infrastructure complexity-Essential (~$3K/mo), Professional (~$8K/mo), and Enterprise (custom). We provide detailed quotes after initial consultation.
Yes. Book a free 1-hour call with a senior engineer, or request a free written review of your security and infrastructure, delivered within 48 hours. Either way you get recommendations, whether or not you end up working with us.
We offer four models: 1) Assessments (2-4 weeks, one-time deep dive), 2) Project-based (4-16 weeks for specific deliverables), 3) Managed Services (ongoing monthly retainer), and 4) Emergency Support (on-demand for critical issues). Most clients start with an assessment.
Assessments take 2-4 weeks. Project work typically runs 4-16 weeks depending on scope. Managed services are ongoing monthly engagements with no long-term lock-in-you can adjust or cancel with 30 days notice.
No long-term lock-in. For managed services, we ask for 30 days notice to ensure smooth transition. Our goal is to earn your business every month. About 95% of our managed service clients stay with us year over year.
We make leaving easy (though we hope you won't want to): 1) 30-day notice period, 2) Complete documentation handoff including runbooks, architecture diagrams, and credentials, 3) Knowledge transfer sessions with your team or new vendor, 4) 2-week transition support at no extra cost, 5) All your data and configurations exported in standard formats. No exit fees, no hostage situations.
100% yes. Everything we build is yours. All infrastructure runs in YOUR cloud accounts-we never host client data or workloads on our infrastructure. You own all code, configurations, documentation, and data. We provide full access from day one. If we part ways, you keep everything.
We actively support this transition. Our knowledge transfer program includes: training sessions for your team, comprehensive documentation, recorded walkthroughs, 90-day 'office hours' support post-transition. Many clients start with us, build internal capability, then reduce our scope. That's success, not failure.
Knowledge transfer is continuous, not just at exit: 1) All work documented in your systems (Confluence, Notion, etc.), 2) Runbooks for every procedure, 3) Architecture decision records (ADRs), 4) Monthly knowledge-sharing sessions, 5) Your team invited to all implementation calls. Goal: your team can operate independently at any time.
Working With Us
5 questions
Absolutely. We believe in collaborative partnerships. We work alongside your internal team, transfer knowledge, and build documentation so you're never dependent on us. Our goal is to make your team more capable, not to create dependency.
Yes, our managed services include 24/7 monitoring and on-call support with under 15-minute response time for critical issues. For project-based engagements, support is available during business hours. Emergency support is available on-demand.
We follow strict access controls: MFA everywhere, least privilege access, temporary credentials where possible, and comprehensive audit logging. All access is documented and can be revoked immediately. We sign NDAs before accessing any systems.
Yes, we sign NDAs with all clients before accessing any systems or sensitive information. For healthcare clients, we sign Business Associate Agreements (BAAs) as required by HIPAA. We're SOC 2 compliant ourselves.
We believe in transparent, proactive communication. You'll have a dedicated Slack/Teams channel, weekly status updates, and direct access to senior engineers. We flag issues early and communicate in plain language-no jargon or vendor-speak.
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Get a Free Security & Infrastructure Assessment
Understand your current security posture, identify critical risks, and get a prioritized roadmap for improvement.
What you'll receive
Executive summary with risk prioritization
Detailed technical findings report
30-day actionable remediation roadmap
Benchmark against industry standards
No commitment required. Assessment takes 48 hours. Report is yours to keep.
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Areas we evaluate in your free assessment
Security Posture
A-F Rating
Infrastructure
Health Check
Access Controls
Gap Analysis
Vulnerabilities
Risk Score
Sample Report
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Overall Score
B+
Critical Issues3 found
Recommendations12 items