University Reduces Phishing Success Rate 90%
The Challenge
The university had suffered 5 credential compromises in 12 months, each leading to unauthorized access to student records, research data, or financial systems. The common factor: employees clicking phishing emails.
Simulation testing showed 35% of employees would click malicious links. Faculty, in particular, were resistant to security training, viewing it as an administrative burden interfering with academic work.
The university's cyber insurance was up for renewal with a threatened 50% premium increase unless security metrics improved.
Our Approach
Baseline Assessment
Month 1Conducted initial phishing simulation and security culture assessment. Identified highest-risk departments and individuals.
Targeted Training Program
Month 2-3Deployed role-based training for faculty, staff, and executives. Created short, relevant modules addressing specific risks each group faces.
Continuous Simulation & Reinforcement
Month 3-5Implemented monthly phishing simulations with immediate just-in-time training for those who clicked. Recognized and rewarded reporters.
Culture Integration
Month 5-6Embedded security awareness into onboarding, annual reviews, and department meetings. Created security champion program.
Solution Overview
Security awareness program including phishing simulations, targeted training, executive protection, incident response procedures, and ongoing reinforcement campaigns.
The Results
Business Impact
"Our people went from our biggest vulnerability to our first line of defense. The culture shift is remarkable."
CCIO, private universityPrivate University
"Faculty used to complain about security training. Now they report suspicious emails proactively. Complete transformation."
PProvost, private universityPrivate University
Key Takeaways
- Faculty engagement requires showing relevance to their work
- Positive reinforcement outperforms punishment-based approaches
- Short, frequent training beats annual compliance modules
- Security culture change takes 6-12 months to embed
Key Outcome
Technologies Used
Compliance Frameworks
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What you leave the call with
- Why phishing is getting through
- How to train staff that it sticks
- Email protections to add alongside
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