SaaS Company Builds Internal Developer Platform
The Challenge
TalentFlow, an HR technology platform, had grown from 20 to 110 engineers in 3 years. Their infrastructure practices hadn't scaled. Every new hire spent 2 weeks getting development environments working. Senior engineers spent 40% of their time on infrastructure support.
The platform team of 3 was overwhelmed, maintaining a backlog of 200+ tickets. Environment inconsistencies caused 'works on my machine' problems daily. The CTO calculated infrastructure friction was costing $2M annually in lost productivity.
Previous attempts to create standardization had failed-engineers resented top-down mandates and worked around restrictions.
Our Approach
Developer Experience Research
Week 1-3Interviewed developers to understand pain points. Identified top friction areas: environment setup, deployments, and observability.
Golden Path Design
Week 3-8Created opinionated but flexible templates for services, covering infrastructure, CI/CD, monitoring, and documentation.
Self-Service Platform
Week 8-16Built developer portal with self-service environment provisioning, service catalog, and automated onboarding.
Adoption & Iteration
Week 16-22Rolled out to teams incrementally, gathered feedback, and iterated on platform capabilities.
Solution Overview
Internal Developer Platform (IDP) with self-service infrastructure, golden path templates, automated environment provisioning, and integrated observability.
The Results
Business Impact
"Our engineers now focus on features, not fighting infrastructure. PlatOps gave us back 40% of our engineering capacity."
NNina Patel, CTOHR Technology Platform
"New engineers ship their first PR on day one now. That was unthinkable a year ago."
MMarcus Chen, Engineering ManagerHR Technology Platform
Key Takeaways
- Developer experience directly impacts business velocity
- Platforms must reduce friction, not add process
- Golden paths guide without restricting flexibility
- Developer satisfaction correlates with retention and productivity
Key Outcome
Technologies Used
Compliance Frameworks
Want Similar Results?
Let's discuss how we can help your organization achieve its goals.
Get Free AssessmentIndustry Solutions
Ready to Write Your Success Story?
Join the organizations that have transformed their security and infrastructure with PlatOps.