Privacy Policy

PlatOps Security, LLC ("PlatOps," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out contact or assessment request forms
• Subscribe to our newsletter
• Request a consultation or service quote
• Communicate with us via email or phone
• Enter into a service agreement with us

This information may include:

• Name and job title
• Company name and size
• Email address and phone number
• Business address
• Information about your infrastructure and security needs
• Payment and billing information (for clients)

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website or source
• Geographic location (country/region level)

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and usage patterns
• Remember your preferences
• Improve our website and services
• Measure the effectiveness of our marketing

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process and fulfill service agreements
• Send administrative information (confirmations, updates)
• Send marketing communications (with your consent, where required)
• Improve our website, services, and customer experience
• Analyze usage trends and website performance
• Protect against fraud and unauthorized access
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect information:

3.1 Google Analytics

We use Google Analytics to analyze website traffic and usage. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and marketing efforts. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

3.2 Calendly

We use Calendly to schedule consultations and meetings. When you book a call through Calendly, your name, email, and any information you provide in the booking form is collected and shared with us. Calendly's privacy practices are governed by their Privacy Policy.

3.3 Google reCAPTCHA

We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. The information collected is used to improve reCAPTCHA and for general security purposes. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

3.4 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Because there is no uniform standard for DNT signals, our Website does not currently respond to DNT browser signals. However, you can manage your cookie preferences through your browser settings and our cookie consent tool.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and conducting our business, subject to confidentiality obligations.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL)
• Encryption of data at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Inquiries: 2 years from last contact
• Client data: Duration of engagement plus 7 years for legal and tax purposes
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)

7. Your Rights

7.1 All Users

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

7.2 European Economic Area (EEA) Residents - GDPR

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: consent, performance of a contract, legitimate interests, and compliance with legal obligations.

7.3 California Residents - CCPA/CPRA

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information we collect
• Right to delete your personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising your rights
• Right to correct inaccurate information
• Right to limit use of sensitive personal information

We do not sell your personal information.

7.4 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have questions about your rights under local law, please contact us.

7.5 Data Processing Agreements (Business Clients)

For business clients who require a Data Processing Agreement (DPA) or Data Protection Addendum to comply with GDPR, CCPA, or other applicable data protection regulations, we offer standardized DPAs upon request. Our DPA includes:

• Standard Contractual Clauses (SCCs) for international transfers
• Sub-processor disclosure and management procedures
• Technical and organizational security measures
• Data breach notification procedures
• Data subject rights assistance

To request a DPA, please contact us at legal@platops.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your jurisdiction. We implement appropriate safeguards for international transfers, including standard contractual clauses where required.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

We will respond to your request within 30 days, or sooner as required by applicable law.

PlatOps® is a registered trademark of PlatOps Security, LLC. All rights reserved.