Skip to main content
Back to Home
How We Work

Transparent Partnerships Built on Trust

We're not another vendor. We're your strategic infrastructure partner, focused on outcomes that matter to your business. From discovery to optimization, every step is designed for your success.

48h
Avg Time to Start
97%
Client Retention
24/7
Support Available
5
Step Process
partnership-dashboard

Engagement Progress

Active
DiscoveryComplete
AssessmentComplete
3
PlanningIn Progress
4
ImplementationPending
Uptime
99.9%
+0.2% this month
Response Time
<15min
Avg first response

Recent Activity

Security patch deployed2 hours ago
Cost optimization reviewYesterday
Monthly report delivered3 days ago
Our Process

Five Steps to Success

A proven methodology refined over hundreds of engagements. Clear milestones, transparent communication, and measurable outcomes.

Step 1

Discovery

Deep dive into your business, infrastructure, and goals. No templated solutions-every engagement is tailored to your specific needs.

Requirements documentedGoals alignedTimeline established
Step 2

Assessment

Comprehensive review of your current state, security posture, and operational practices. We identify gaps and opportunities.

Current state mappedGaps identifiedRisks prioritized
Step 3

Planning

Detailed roadmap with clear priorities, milestones, and expected outcomes. You always know what's coming next.

Roadmap deliveredResources allocatedSuccess metrics defined
Step 4

Implementation

Execution with security built in from the start. Automated, documented, and designed for long-term maintainability.

Infrastructure deployedSecurity hardenedDocumentation complete
Step 5

Optimization

Continuous monitoring and improvement. We don't just deploy and disappear-we ensure ongoing success and evolution.

Performance monitoredCosts optimizedContinuous improvement
Your Journey

What Happens in Your First 30 Days

A detailed look at your onboarding journey. From day one, we move fast with purpose-delivering value while building for the long term.

W1

Week 1: Kickoff & Discovery

Days 1-7

We hit the ground running with structured onboarding, secure access provisioning, and deep discovery sessions to understand your environment.

Day 1
Kickoff Call
Meet your dedicated team, align on goals, establish communication channels
Day 2-3
Access Setup
Secure credential provisioning, MFA enrollment, environment access configured
Day 4-5
Discovery Sessions
Deep dive into infrastructure, applications, pain points, and priorities
Day 6-7
Initial Assessment
Quick wins identified, critical risks flagged, monitoring dashboards live
Week 1 Deliverable: Initial findings report with quick wins
W2

Week 2: Deep Assessment

Days 8-14

Comprehensive security and infrastructure assessment. We document everything and begin addressing critical issues immediately.

Day 8-9
Security Assessment
Vulnerability scanning, configuration review, access audit completed
Day 10-11
Infrastructure Mapping
Full architecture documented, dependencies mapped, costs analyzed
Day 12-13
Gap Analysis
Compliance gaps identified, risk register created, priorities ranked
Day 14
Assessment Review
Findings presentation, Q&A session, initial recommendations discussed
Week 2 Deliverable: Comprehensive assessment report with risk scoring
W3

Week 3: Strategic Roadmap

Days 15-21

We build your customized roadmap with clear priorities, timelines, and success metrics. First remediation work begins in parallel.

Day 15-16
Roadmap Development
Phased implementation plan, resource allocation, milestone definition
Day 17-18
First Remediation
Critical vulnerabilities patched, high-risk issues addressed
Day 19-20
Process Documentation
Runbooks created, procedures documented, team training scheduled
Day 21
Roadmap Review
Executive presentation, stakeholder alignment, timeline approved
Week 3 Deliverable: Strategic roadmap with 90-day implementation plan
W4

Week 4: Implementation & Early Wins

Days 22-30

Full implementation begins with measurable progress. You'll see tangible improvements in security, visibility, and operational efficiency.

Day 22-24
Core Implementation
Priority items deployed, security controls activated, monitoring expanded
Day 25-27
Team Enablement
Knowledge transfer sessions, documentation handoff, support procedures live
Day 28-29
Metrics & Reporting
Dashboards configured, baseline metrics captured, SLAs established
Day 30
30-Day Review
Progress report, achievements celebrated, next phase planning
Week 4 Deliverable: 30-day progress report with measurable outcomes
24/7
Monitoring Active
by Day 7
100%
Infrastructure Mapped
by Day 14
Critical
Risks Addressed
by Day 21
Measurable
ROI Demonstrated
by Day 30

Why Teams Trust PlatOps

We build partnerships, not dependencies. Our approach is designed for transparency, knowledge transfer, and long-term success.

Transparent Pricing

No hidden fees. Clear scope. Predictable costs.

Knowledge Transfer

We document everything and train your team.

Flexible Contracts

Month-to-month options. No long-term lock-ins.

Dedicated Support

Direct access to senior engineers, not ticket queues.

Get Started

Ready to Transform Your Infrastructure?

Start with a free assessment. No commitment, no sales pressure-just honest insights about your infrastructure and how we can help.

Get Free Assessment